Question 1

What do I receive after booking?

Accepted Answer

You will receive a summary email of your booking, which will list the activities you have booked, you will also find your voucher attached. You can also view this content by accessing your private area.

Question 2

After making a reservation, how long do I have to wait to receive the confirmation and my voucher?

Accepted Answer

Usually confirmation is immediate, there are some activities that may take 24h / 48h of time to receive the voucher to be used, in which case you can find all the information in the details of the activity.

Question 3

Is it mandatory to print the voucher?

Accepted Answer

Please, check in the description of the activity, if the mobile voucher (shown on smartphone) is accepted.

Question 4

I can't pay, help!

Accepted Answer

The problem may be due to one of the following reasons:

a. if website works perfectly, but as soon as you click on "Pay" the page doesn’t load --> reload the page or try again later;

b. your card has been declined --> use another card. Cards belonging to many banking institutions are accepted but for some circuits there may be problems;

c. you have selected PayPal as a payment method using your credit card and you must necessarily register as a PayPal customer --> unfortunately, we can’t manage operations with PayPal. We suggest you to register with PayPal to make the payment.

If you still haven’t managed to solve the problem, contact us in chat, via Whatsapp at +39 3248114807 or send an e-mail to info@sightseeing-experience.com .

Question 5

In which currency is the payment made?

Accepted Answer

Payment will be made in Euros

Question 6

What is a Discount code?

Accepted Answer

A discount code is a code we can send you or you can find on one of our promotional channels (eg. Social Networks, Newsletter, Partners) that entitles you to a discount on your purchase.

Question 7

How can I use my Discount code?

Accepted Answer

In the cart you will find the appropriate box where you can write down your discount code, clicking on 'verify' you will check the validity of the code and apply it to your cart.

Question 8

My Discount code doesn't work

Accepted Answer

If your discount code doesn’t work, the validity may have expired or you may have finished the maximum number of uses.

If a promotion is underway on our website, your discount code may not work because we are applying the most advantageous promotion for you.

Question 9

What is a Gift coupon?

Accepted Answer

A gift coupon is a coupon of any cash value that you can give or receive.

It can be spent on our website within 1 year of the purchase date, there is no limit for the selectable travel date.

Question 10

How can I redeem my Gift coupon?

Accepted Answer

Once you have selected the activities of your interest, add them to the cart, enter the code found on your gift voucher in the 'coupon' box and click on verify, if your voucher is always valid, we will subtract the amount of your voucher from the total of the cart after which you can confirm the order.

Question 11

What happens if the amount I should spend is higher than the value of my Gift coupon?

Accepted Answer

If the amount of the selected attractions is greater than the value of your gift voucher, you can pay the difference with one of the payment methods available on our website.

Question 12

What happens if the amount I should spend is less than the value of my Gift coupon?

Accepted Answer

If the amount of the selected attractions is less than the value of your gift voucher you will spend € 0 but you will lose the residual value of your gift voucher.

Question 13

Can I change the date of my activity?

Accepted Answer

In many cases it is possible to request a date change, however request must be made before the booked date. Send us your your request contacting us online, via Whatsapp + 39 3248114807th or via e-mail info@sightseeing-experience.com.

It isn’t possible to request the change if the activity date has already passed.

Question 14

Can I cancel my reservation?

Accepted Answer

Cancellation policy are different depending on the activity , you can find the details of the cancellation policy within the description of the activity , in case it was possible to delete contact chat via WhatsApp + 39 3248114807 or by e-mail info @ sightseeing-experience.com.

Question 15

Can I get a refund ?

Accepted Answer

If the date booked for the activity has already passed, you can send us the request by e-mail at info@sightseeing-experience.com attaching the voucher and indicating the reason. We will evaluate your request with our partners in the shortest time possible and will reply to you if it has been accepted or not.

Question 16

How do I create an account?

Accepted Answer

You can create an account for free; register yourself using your email address.

To register with your email address:

Click on 'sign in' and then on ' Not registered yet? Sign in. '
Insert the required data , tick the necessary boxes and click "Register "
Open your inbox and click on the link in the verification email we sent you to activate your account
Go back to the home page, access your personal area and go on an adventure!

Question 17

How can I change my password?

Accepted Answer

Access our website, log in and click on your name to access your private area.

Enter your current password and then the new one you want to enter. Password is uppercase sensitive and must be at least 8 characters long, including a number.

Question 18

What happens if I forget my password?

Accepted Answer

Click on "Login" and then on "Forgot Password?".

Enter the email used to create your account and we will send you an email to reset it.

Question 19

How do I delete my account?

Accepted Answer

For more information, contact us in chat, via Whatsapp at +39 3248114807 or send an e-mail to info@sightseeing-experience.com.

Question 20

Can I register after making the purchase?

Accepted Answer

Of course, you can also register after having made a purchase, if you use the same email address once you’ve done the log-in you will find the memory of your reservations.

Question 21

Do you offer discounts for groups?

Accepted Answer

Some of our activities may include discounts for groups of more than 10 people, for more information contact us in chat via Whatsapp +39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 22

Is it possible to book a private activity and not shared with anyone else?

Accepted Answer

For many of our attractions it is possible to make a reservation to carry out the activity privately, for more information contact us in chat, via Whatsapp +39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 23

Can I make some changes to the proposed activity?

Accepted Answer

If you want to book a private activity, you can also request variations from our proposals and build a customized one for you! Contact us in chat, via Whatsapp + 39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 24

Are the activities accessible for wheelchairs or for people with disabilities?

Accepted Answer

You can verify if the activities are accessible for wheelchairs or for those people differently abled, please check activity detail.

Question 25

How long is the 'Hop On Hop Off' ticket valid?

Accepted Answer

The validity of the travel document can be selected at the time of purchase and is also shown on the voucher. Each city has different options, the possible rates are:

1Day
24h
48h
72h

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